Complaints for Santa Monica BMW in Santa Monica, CA

1127 Santa Monica Blvd
Santa Monica, CA 90401 | Get Directions

(310) 829-3535

http://www.smbmw.com

Mon - Fri: 9:00 am - 8:00 pm
Sat: 9:00 am - 7:00 pm

Sun: 11:00 am - 6:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege pre-owned vehicles purchased have major mechanical problems within a few days of purchase. Other customers complain problems are misdiagnosed or repairs are not performed correctly and vehicles must be returned multiple times for the same repair. Others allege the company declines to make some repairs which should be still covered by their warranty or failed to provide written estimates for repair. The company responds to some complaints by stating repairs have been conducted or explaining the customer declined repairs after they received the diagnosis. In some cases the company stated they had to charge for repairs because the repair was out of warranty. Some customers disputed the companys responses stating the company failed to complete repairs or problems continue. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Santa Monica BMW closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Santa Monica BMW complaints