181 inquiries | New Car Dealers
(310) 829-3535
http://www.smbmw.com
Mon - Fri: 9:00 am - 8:00 pm Sat: 9:00 am - 7:00 pm Sun: 11:00 am - 6:00 pm
Company Rating
AAA
Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Some complainants allege pre-owned vehicles purchased have major mechanical problems within a few days of purchase. Other customers complain problems are misdiagnosed or repairs are not performed correctly and vehicles must be returned multiple times for the same repair. Others allege the company declines to make some repairs which should be still covered by their warranty or failed to provide written estimates for repair. The company responds to some complaints by stating repairs have been conducted or explaining the customer declined repairs after they received the diagnosis. In some cases the company stated they had to charge for repairs because the repair was out of warranty. Some customers disputed the companys responses stating the company failed to complete repairs or problems continue. Some complaints remain unanswered.
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Company Info
Santa Monica BMW provides the sale of New and Used BMW with over 24 years serving Los Angeles and All of Southern California.
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Licensing
California Bureau of Automotive Repair
Verified License
License Number: 41491 Status: Valid
Companies selling vehicles must register with the Department of Motor Vehicles.For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.doFor businesses outside of California, please check with the agency that regulates this industry.
BCA has no information regarding government actions at this time.
California law provides for specific rights when obtaining automobile repair service such as: the right to a written estimate for repair work; the right to a detailed invoice of work done and parts supplied; the right to the return of replaced parts; if they request this at the time they order the work; the right to ask the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Automotive Repair. All auto repair shops must be registered with the Bureau of Automotive Repair (BAR) and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work you can contact the BAR at 800-952-5210 or visit their website at www.dca.ca.gov. The Better Business Bureau does not endorse recommend or disapprove of any company product or service.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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