Find a reputable business?

Reputation Report

Santander Consumer USA, Inc.

  1,169 inquiries |
Loan Companies

PO Box 961245
Fort Worth, TX 76161
| Get Directions

(888) 222-4227

http://www.santanderconsumerus...

Company Rating

F

View Rating Explanation

Customer Reviews

based on 4 reviews.

Write Review

View Customer Reviews

Complaint Experience

47%

Complaint Resolution Index (CRI)

30 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/23/2025

late reporting on my credit after we had a verbal agreement

I had a conversation with the lending company. I explained that I would be late with my payment, and I was told that it would be allowed. The send a late notice letter was sent to my cosigner without my knowledge, the late notice showed up on her credit report and now she wants to come off of the loan.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$144,191.00

Total Amount Settled:
$0.00

Complaint Experience

47%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints typically allege account issues, problems with billing, payments are not applied correctly, and issues with collection calls.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

30 complaints against Santander Consumer USA, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
13 Agreed to make an adjustment
1 Refusing to make an adjustment
9 Refuse to adjust, relying on terms of agreement
6 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

This company's business is providing consumer financing for automobile loans.

Primary Contact: Scott Powell (President & CEO)
Business Started: 1/1/1989
Social:

Interested in Santander Consumer USA, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When financing a vehicle consider all options carefully. Understand that by financing a vehicle the creditor has a lien on the vehicle's title until the consumer pays the contract in full. It is important to make payments on time. Late and missed payments can result in late fees, repossession and can have a negative affect on your credit.

Before seeking financing, determine how much you can afford. Consider the overall cost including maintenance, repairs, insurance, etc. Know your credit since the bank will be checking your credit worthiness to determine if you qualify for a loan. Only finance a vehicle when you can afford to take on the debt.

Read the entire agreement before signing and ask questions about anything you do not understand. Once you sign the contract, you are legally obligated. Be sure to leave with a copy of the agreement with all signatures and terms filled in.

If you face financial problems and can't make a payment, contact your creditor as soon as possible. They may work out a payment arrangement and some will even allow you to revise the payment schedule. If you experience problems with the finance company that you cannot resolve directly with the lender, file a complaint with BCA.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

RoadLoans
Chrysler Capital
Drive Financial
Santander Auto Finance
Santander Consumer USA Holdings Inc

Websites:

Contacts:

Sandra Broderick (Executive Vice President & Head of Operations)
A Guitierrez
Christina Byrd (Supervisor)
Customer Service
Customer Service