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Sapphire Timeshare Cancellation LLC complaints

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Sapphire Timeshare Cancellation LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Sapphire Timeshare Cancellation LLC

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11/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2024

I was scammed by sapphire timeshare cancellation. They stopped all communication with me when I told them that I was going to call the Florida state attorney. Resolution Sought Refund my $3000.00.

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

3/22/2024

I would like to address an issue that we have been struggling with towards our Sapphire timeshare that was purchased through the GEOHoliday company. This has been a disaster filled with misleading information and dishonesty by sales agents. We joined as timeshare owners in August of 2021, and since then, we have not received even a single benefit from this so-called "ownership." We signed the agreement due to the extremely pushy and aggressive behavior by the sales agent. We never encountered such an experience. During our ownership, we have been faced with a host of issues that have only added more disappointment and frustration as we were promised availability for key vacation destinations, but these promises have been short and have not happened. The maintenance fees have been continually increasing, while we have received extremely limited and unsatisfactory service. My husband, a United States Navy Veteran, is not even listed on the timeshare contract, yet it continues to affect us both greatly. We have already addressed our issues to the BBB and Attorney General, but still the company has done nothing to help relieve us from this additional stress and strain.Something more needs to be done, so please assist. Resolution Sought Release from Contract

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