Complaints for Scenting.com in Las Vegas, NV

848 North Rainbow Blvd. Unit 3358
Las Vegas, NV 89107 | Get Directions

(888) 580-5513

http://www.scenting.com

Monday - Friday: 9 AM-6 PM PST; Saturday 9 AM-1 PM PST, Sunday CLOSED. Closed ALL holidays

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of delivery related complaints. Complainants allege company fails to deliver ordered products does not keep customers informed of backordered merchandise or delays in shipping and difficulty obtaining refunds. Some consumers have indicated they were able to obtain refunds only by disputing the transactions. Many complainants allege the company is difficult to contact.~~In few cases the company responds by claiming items are shipped or offering a refund.

Complaint Closing Statistics

0 complaints against Scenting.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Scenting.com complaints