307 inquiries | Online Retailers | Business Alert
(888) 580-5513
http://www.scenting.com
Monday - Friday: 9 AM-6 PM PST; Saturday 9 AM-1 PM PST, Sunday CLOSED. Closed ALL holidays
Company Rating
AAA
Customer Reviews
based on 3 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
I Wish I Researched This Company First
I usually read reviews before ordering from an unknown company. I don't know why I didn't. My story is like the other ones I've read. Never received my original order and spoke to someone in LiveChat and was told it would be shipped 2 day and I would receive shipping confirmation and never received that. Oh well, I guess I need to count myself lucky because I did receive my first 2 orders. I'll just count this a loss.
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BCA's Summary and Analysis:
The company has a pattern of delivery related complaints. Complainants allege company fails to deliver ordered products does not keep customers informed of backordered merchandise or delays in shipping and difficulty obtaining refunds. Some consumers have indicated they were able to obtain refunds only by disputing the transactions. Many complainants allege the company is difficult to contact.~~In few cases the company responds by claiming items are shipped or offering a refund.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
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Company Info
Scenting.com is your choice for personal and commercial scenting solutions. We only carry quality natural products, and have selected some of the best scenting oils and diffusers for our customers.
Interested in Scenting.com? Contact them directly!
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail or Telephone Order Rule protects consumers who shop by mail telephone computer or fax. According to this regulation companies must ship your order when promised or within the time stated in its ads. If the company doesn't specify a shipping time it must send the merchandise within 30 days. The time begins as soon as the company receives your completed order whether they charge your account at that time or not.
If there will be a delay the company must contact you immediately and give you the option to either agree to a new shipment date or cancel the order for a full refund. If the merchant cannot meet the revised shipment date they must again contact you to notify you of the delay and give the option of waiting or cancelling or cancel the order themselves and provide a prompt refund.
If you decide to cancel your order and you paid by credit card the seller must credit the account within one billing cycle. If you paid by cash check or money order the merchant must mail your refund within seven business days.
The rule does not cover subscriptions such as magazine subscriptions and similar deliveries except for the initial shipment; orders made by collect-on-delivery or COD; transactions covered by the FTC Negative Option Rule such as book and music clubs; and services such as mail order photofinishing.
Although the company lists their address as 848 N. Rainbow Blvd. UNIT 3358 Las Vegas NV 89107 this location is not a physical address for the company. It is a mail box rental facility.
BCA has no information regarding advertising review at this time.
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