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Schumacher Cargo Logistics, Inc. complaints

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550 West 135th Street
Gardena, CA 90248 | Get Directions

(562) 408-6677

http://www.sclusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Schumacher Cargo Logistics, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Schumacher Cargo Logistics, Inc.

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6/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/15/2022

It's been nearly 120 days and my household shipment has not been delivered to me in Oregon. My belongings were picked up from house in the Netherlands on 18 Feb 2022. I paid Transpack Moving Services (Rotterdam, Netherlands) 10,730 euros (approx. $12,105.70), my goods sat in the warehouse of Transpack Netherlands for about five (5) weeks before it was loaded on a ship. The ship (NYK Demeter) docked in Los Angeles on 7 May 2022. Emails from Schumacher Cargo Logistics (SCL) have told me that their contracted movers do not have a truck drive to drive out of the state of California. I've asked someone at SCL to provide me with the address where my belongings are so I can pick them up myself. I've even contacted the Netherlands (Transpack) folks for help. Neither business has responded to my request. Resolution Sought To either delivery goods ASAP or tell me where they are located so I can collect them myself.

Company Response

6/16/2022

Hello Mr. Miller, I have hear the frustration in your complaint and will do all we can to expedite delivery. Please understand that your contents were only unloaded into our Los Angeles warehouse on May 16, 2022. Now need to be loaded onto a Long Distance carrier to you home in PRINEVILLE, OR 97754 almost 900 Miles distance. Unfortunately this takes time to arrange/coordinate and move. Please keep in contact with your Schumacher dispatch representative as they continue do there best to have your goods delivered ASAP. Thank you for your understanding, Schumacher Cargo Logistics, Inc

Customer Rebuttal

6/30/2022

Consumer states; I've read the company's excuse, not good enough. They never replied to my email offering to pick my goods myself. I called every number in the Imports Department, but nobody answered the phone. I received one (1) email from Ms. Rios but it was written to someone anonymous, no mention of my name. I booked a container ship and less-than-truckload delivery and I paid 10,700 euros (over $12,000); not to hear that they could not find a driver to drive out of California. Then why offer / book this service? I don't remember the Dutch shipping agent telling me that my goods won't be delivered to my home for 120 days. This was not timely service. The container ship made one stop in Port Everglades, Florida in April. I could've collected the goods there myself and drove to Oregon by the end of April. two months early, but I was not given that option. I'll make a different decision next time, for sure. Regards,

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