Complaints for Scooters Factory in Ontario, CA

5200 Ontario Mills Parkway Suite 100-A
Ontario, CA 91764 | Get Directions

(909) 987-8999

http://www.scootersfactory.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of warranty and repair problems, delays with parts exchanges, and obtaining refunds. Some customers complain that merchandise arrives damaged by shipping. Other customers complain that defective parts sent back to the company for exchange are replaced with defective parts and their vehicles remain inoperable. Some complainants allege after several months, problems are not resolved and they have not been able to use their vehicles.

The company responds to all complaints by agreeing to send replacement parts, exchange merchandise, or provide refunds if requests are received within 7 days of delivery as stated in their refund policy. The company reminds complainants that they are unable to accept returns on vehicles that have been assembled, fueled or used as the vehicle would then be deemed a "used vehicle." In some cases, the company agreed to pay for or reimburse customers for diagnostics to remedy persistent or repetitive repair problems. The company addresses complaints on parts delays by explaining that factory parts are shipped from China, and are sometimes on backorder or otherwise delayed due to transportation issues.

Complaint Closing Statistics

0 complaints against Scooters Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Scooters Factory complaints