Scooters Factory ratings, reviews and complaints - New Motorcycle and Motor Scooter Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of warranty and repair problems, delays with parts exchanges, and obtaining refunds. Some customers complain that merchandise arrives damaged by shipping. Other customers complain that defective parts sent back to the company for exchange are replaced with defective parts and their vehicles remain inoperable. Some complainants allege after several months, problems are not resolved and they have not been able to use their vehicles.

The company responds to all complaints by agreeing to send replacement parts, exchange merchandise, or provide refunds if requests are received within 7 days of delivery as stated in their refund policy. The company reminds complainants that they are unable to accept returns on vehicles that have been assembled, fueled or used as the vehicle would then be deemed a "used vehicle." In some cases, the company agreed to pay for or reimburse customers for diagnostics to remedy persistent or repetitive repair problems. The company addresses complaints on parts delays by explaining that factory parts are shipped from China, and are sometimes on backorder or otherwise delayed due to transportation issues.

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Complaint Closing Statistics

0 complaints against Scooters Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of motorcyles, ATV's and scooters.

Primary Contact:	Mike Hickman (General Manager)
Business Started:	7/16/2004
Social:

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Licensing

As of our last verification on May 6, 2008 , this company's license, number 66135, is listed as valid. The license was issued on March 14, 2006. For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (916) 229-3126 or visiting their website at https://mv.dmv.ca.gov/olinq2/welcome.do

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Most States require that the manufacturer or seller of a product offer an implied warranty—some sort of guarantee that the product will work once it is out of the box and that it will work in the way that its manufacturer says it will. A wet vacuum that is supposed to suck up water from the garage floor has to perform that job, or the consumer has a legal right to return it for one that does. The length of time that these implied warranties are in effect varies from state to state.

Limited warranties, which must be labeled so in writing, limit the liability of the manufacturer. A limited warranty may offer to replace defective parts free while still levying high labor charges or require that the consumer ship the product to a manufacturer-approved service center. The distinctions between full and limited warranties and the obligations of manufacturers to honor them vary from state to state so it is up to the consumer to carefully read the literature and understand what is covered before the purchase. Fortunately for consumers, manufacturers are required to follow any implied warranties created by local laws.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

CCL Market Place, Inc.

Websites:
There are no additional web sites.

Contacts:

Gene Chang (Owner)

Lisa Bise (Customer Service)

Other Categories:

All Terrain Vehicles Retail

Reputation Report

Scooters Factory

Complaints and Resolutions

Other Information