Complaints for Security Management & Leasing, Inc. in Garden Grove, CA

12112 Brookhurst Street Suite 1
Garden Grove, CA 92840 | Get Directions

(714) 534-9955

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A pattern of complaints alleges the company provided rental listings where the rentals did not meet the criteria, were already rented, or the landlords were not aware of who the company was. In addition, some complaints allege that the landlords did not accept their credit check. The company responds to some complaints by offering explanations and providing partial refunds. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Security Management & Leasing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Security Management & Leasing, Inc. complaints