Rental Vacancy Listing Service
based on 0 reviews.
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BCA's Summary and Analysis:
A pattern of complaints alleges the company provided rental listings where the rentals did not meet the criteria, were already rented, or the landlords were not aware of who the company was. In addition, some complaints allege that the landlords did not accept their credit check.
The company responds to some complaints by offering explanations and providing partial refunds. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.
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Complaint Closing Statistics
This company's business provides information on applicants to obtain rental properties from prospective landlords for a non-refundable advance fee of $35.00.
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California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.For businesses outside of CA, please check with the appropriate agency.
BCA has no information regarding government actions at this time.
Companies offering rental lists, either as prepaid rental services or as credit reporting services providing free lists, must be licensed by the State Department of Real Estate and maintain a $10,000 bond for each of its locations. To verify licensing call, (916) 227-0931 or visit www.dre.ca.gov.
According to California Law, contracts must include the prospective tenants' specifications for the rental property, a clause in bold type letter outlining the small claims court remedy available, and a right to refund in bold capital letters. A full refund shall be made, if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract, unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant, if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject, select the Topics of Interest rental section of our website at www.labbb.org.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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