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Security Management & Leasing, Inc.

  170 inquiries |
Rental Vacancy Listing Service

12112 Brookhurst Street Suite 1
Garden Grove, CA 92840
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(714) 534-9955

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

A pattern of complaints alleges the company provided rental listings where the rentals did not meet the criteria, were already rented, or the landlords were not aware of who the company was. In addition, some complaints allege that the landlords did not accept their credit check. The company responds to some complaints by offering explanations and providing partial refunds. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Security Management & Leasing, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business provides information on applicants to obtain rental properties from prospective landlords for a non-refundable advance fee of $35.00.

Primary Contact: Patrick Dunne (Owner)
Business Started: 1/1/1985

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California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS).  A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker  licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at To verify licensing as a Prepaid Rental Listing Service visit to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Companies offering rental lists, either as prepaid rental services or as credit reporting services providing free lists, must be licensed by the State Department of Real Estate and maintain a $10,000 bond for each of its locations. To verify licensing call, (916) 227-0931 or visit According to California Law, contracts must include the prospective tenants' specifications for the rental property, a clause in bold type letter outlining the small claims court remedy available, and a right to refund in bold capital letters. A full refund shall be made, if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract, unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant, if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject, select the Topics of Interest rental section of our website at

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Dean Kay (Owner)
Jeff Schwartz (Co-Owner)

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