Complaints for Sensa Products, LLC in El Segundo, CA

2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245 | Get Directions

(866) 514-2554

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege inadequate disclosures concerning their trial offer and their auto shipping program; unauthorized credit or debit card charges; and receipt of unordered merchandise. In some cases customer's complain of other shipping or billing related issues or that the product was ineffective and did not result in weight loss as advertised.~~The company responds to all complaints by agreeing to refunds or partial refunds or by providing call tags for merchandise pick ups.

Complaint Closing Statistics

0 complaints against Sensa Products, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sensa Products, LLC complaints