253 inquiries | Weight Control Preparations Retail | Business Alert
(866) 514-2554
Monday thru Saturday 7:00am - 4:00pm (PST)
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D
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complaints allege inadequate disclosures concerning their trial offer and their auto shipping program; unauthorized credit or debit card charges; and receipt of unordered merchandise. In some cases customer's complain of other shipping or billing related issues or that the product was ineffective and did not result in weight loss as advertised.~~The company responds to all complaints by agreeing to refunds or partial refunds or by providing call tags for merchandise pick ups.
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Company Info
SENSA is a safe, clinically proven weight-loss system that uses the science of smell and taste to help you lose weight. In a clinical study, 1436 people lost an average of 30.5 pounds in 6-months.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free the charge imposed for shipping and handling of the product actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling it will remain on file with the seller for shipping and billing purposes. If you forget to cancel or for any reason fail to do so your card number is readily available to bill for your first shipment of product.~~Although the company's website make cancellation procedures appear fast and easy in reality customers report that cancellation requests are ignored calls are not returned credit cards continue to be charged and unwanted product shipments continue to arrive. ~~This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web blink to another site but rather disclosed along with the free trial solicitation. ~~Regardless many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse they are unable to contact the company at all. Emails are not returned or acknowledged and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~
Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.
On November 27 2012 we wrote to this company with our concerns regarding their advertising and website disclosures used to solicit their trial offer. After reviewing the site we believe that the layout and illustration of the web page does not clearly disclose that that consumers who agree to the trial offer are actually also agreeing to accept monthly shipments of the product at a cost of $97.99 per month and that customers will be billed if the product is not returned within the trial period or returned unused. Since a 30 day supply is advertised in connection with the trial offer we are concerned that consumers may be led to believe they have 30 days to try the product. FTC guidelines for your industry require that disclosures for free trial offers be visibly placed in close proximity to the offer. They should be on the same page not on another page or by clicking a link. They should also be prominent and noticeable. California laws also provide consumers protection from deceptive advertising. ~~The company contacted us on December 9 2012 asking for an extension on the time allowed for response due to the holidays and a recent Government regulatory action filed by a task force of several California District Attorneys. We agreed to the extension and are waiting to hear from the company.
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