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Sensa Products, LLC

  253 inquiries |
Weight Control Preparations Retail |   Business Alert

2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245
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(866) 514-2554

Monday thru Saturday 7:00am - 4:00pm (PST)

Company Rating

D

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege inadequate disclosures concerning their trial offer and their auto shipping program; unauthorized credit or debit card charges; and receipt of unordered merchandise. In some cases customer's complain of other shipping or billing related issues or that the product was ineffective and did not result in weight loss as advertised.~~The company responds to all complaints by agreeing to refunds or partial refunds or by providing call tags for merchandise pick ups.

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Complaint Closing Statistics

0 complaints against Sensa Products, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

SENSA is a safe, clinically proven weight-loss system that uses the science of smell and taste to help you lose weight. In a clinical study, 1436 people lost an average of 30.5 pounds in 6-months.

Primary Contact: Customer Service
Business Started: 8/28/1997
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free the charge imposed for shipping and handling of the product actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling it will remain on file with the seller for shipping and billing purposes. If you forget to cancel or for any reason fail to do so your card number is readily available to bill for your first shipment of product.~~Although the company's website make cancellation procedures appear fast and easy in reality customers report that cancellation requests are ignored calls are not returned credit cards continue to be charged and unwanted product shipments continue to arrive. ~~This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web blink to another site but rather disclosed along with the free trial solicitation. ~~Regardless many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse they are unable to contact the company at all. Emails are not returned or acknowledged and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

LaRena Ryan (Customer Service Manager)
Don Ressler (President)
Mike Shay (VP CRM)
Kristin Chadwick (VP Brand Development )
Yolanda Williams

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