Complaints for Shaffer Pools Incorporated in Temecula, CA

41790 Winchester Road Suite D
Temecula, CA 92590 | Get Directions

(951) 296-3600

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company fails to complete the contracted work or honor warranty related repairs. Complainants allege the company does not show up for scheduled repairs and does not call to notify the consumer of cancellation.

The company responds to complaints by stating they have resolved all issues with the consumer, finishing the contracted work, or in a few cases, issuing partial refunds. The company responds to recent complaints by indicating they have filed a corporate dissolution and are no longer in business.

Complaint Closing Statistics

0 complaints against Shaffer Pools Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Shaffer Pools Incorporated complaints