Shaffer Pools Incorporated ratings, reviews and complaints - Swimming Pool Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company fails to complete the contracted work or honor warranty related repairs. Complainants allege the company does not show up for scheduled repairs and does not call to notify the consumer of cancellation.

The company responds to complaints by stating they have resolved all issues with the consumer, finishing the contracted work, or in a few cases, issuing partial refunds. The company responds to recent complaints by indicating they have filed a corporate dissolution and are no longer in business.

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Complaint Closing Statistics

0 complaints against Shaffer Pools Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing swimming pool construction services.

Primary Contact:	Steve Shaffer (President)
Business Started:	10/26/1990
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 605480
Status: Canceled

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

This company has notified the Bureau, through their complaint responses, that they have filed a corporate dissolution and are no longer in business. The Bureau has verified that all of the company's phone numbers are disconnected.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Shaffer Pools, Inc.

Websites:
There are no additional web sites.

Contacts:

Steve Shaffer

Teresa Shaffer (Secretary)

Addresses:

730 Nordahl Suite 109, San Marcos, CA, 92069

27393 Ynez Road Suite 253, Temecula, CA, 92591

Reputation Report

Shaffer Pools Incorporated

Complaints and Resolutions

Other Information