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Shipsurance Insurance Services, Inc. complaints

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21900 Burbank Blvd. Suite 100
Woodland Hills, CA 91367 | Get Directions

(866) 852-9956

http://www.shipsurance.com

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7:30 AM-4:30 PM PST

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Shipsurance Insurance Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Shipsurance Insurance Services, Inc.

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2/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

1/27/2023

Do not use them for any reason. We had a box that fedex lost, and they told us we were covered. We had fedex deem it a complete loss so we could be compensated for the insurance amount. When we submitted all the details, they wanted to see proof of the packaging, which we use a logo branded packing tape, that has no words and is not a common logo. They denied the claim because they said the packing tape alludes to the contents in the box. No where in their policy does it say that. We had better luck dealing with FedEx than this company. Don't be fooled by their cheaper prices, you get what you pay for. Resolution Sought I want my 1900 insurance I paid for. We spend probably 10K+ annually with them and they won't cover this loss.

Company Response

1/30/2023

Eric - Thank you for your complaint. Reviewing your file, it looks like you have been in touch with our claims representative and your claim is being processed for you.

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