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Shipsurance Insurance Services, Inc.

Member | 762 inquiries |
Insurance Agents and Services

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21900 Burbank Blvd. Suite 100
Woodland Hills, CA 91367 | Get Directions

(866) 852-9956

http://www.shipsurance.com

Monday-Friday:
7:30 AM-4:30 PM PST

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 03/16/2006
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 8/4/2023 Raimond I.

Not Capable Of Paying Even the Smallest Claims

After they partnered up with Stamps.com insuring packages shipped through the USPS and insured by Shipsurance has been nothing but a hassle. They deny most claims and today they have sent me a personal email "warning" me that my claims ratio is high. I've mailed and insured several hundred packages thus far this year (2023). At the end of July I've filed 4 claims, all adding up to $1225. Their claim process is not fast, they don't pay fast, and even when provided all the proof needed, they find excuses as why not to pay. As part of their claim process they provide a link where customers have to answer three questions and sign their names as proof of loss or damage. If the customers don't do this the claim gets denied. Most clients will not do this especially when eBay refunds them their money almost instantly when they open an "item not received" case. If they cannot pay insurance claims they should not be in this business. I'm personally tired of dealing with fraudulent, incapable, dishonest insurance companies like Shipsurance.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shipsurance Insurance Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Shipsurance is a private shipping insurance provider. We are able to offer low rates, great service, and quality support when you need it.

Primary Contact:	Ariel S. (Vice President)
Business Started:	9/18/2003
Social:

About Shipsurance Insurance Services, Inc.

Shipsurance provides coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department.

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Licensing

California Department of Insurance

Verified License

License Number: 0E39065
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Discount Shipping Insurance Agency

Websites:
There are no additional web sites.

Contacts:

Jeff Michaels (Vice President)

Customer Service

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