Complaints for Shop@Home Carpet and Flooring in Santa Fe Springs , CA

16037 Valley View Avenue
Santa Fe Springs , CA 90670 | Get Directions

(562) 407-2433

http://www.shopathomecarpetand...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege failure to keep appointments, dissatisfaction with installation, delays in completing jobs, and failure to provide refunds when jobs are cancelled due to delays. Most complaints allege difficulty contacting the company in regards to resolving their problems.

The company responds to complaints by completing jobs, issuing a discount, and apologizing for any inconveniences caused to the customer. In one case the company explained that a refund would not be processed until the customer signed the back of their purchase order form and mailing it to the company.

Complaint Closing Statistics

0 complaints against Shop@Home Carpet and Flooring closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Shop@Home Carpet and Flooring complaints