Shop@Home Carpet and Flooring ratings, reviews and complaints - Flooring Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege failure to keep appointments, dissatisfaction with installation, delays in completing jobs, and failure to provide refunds when jobs are cancelled due to delays. Most complaints allege difficulty contacting the company in regards to resolving their problems.

The company responds to complaints by completing jobs, issuing a discount, and apologizing for any inconveniences caused to the customer. In one case the company explained that a refund would not be processed until the customer signed the back of their purchase order form and mailing it to the company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shop@Home Carpet and Flooring closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing carpet and flooring handyman services.

Primary Contact:	Manny Macias (Owner)
Business Started:	8/26/2004
Social:

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Licensing

As of our last verification on April 27, 2007 we found no record of this company being licensed by the Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We believe this company is operating as an unlicensed contractor. Individuals or companies who perform construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Shop At Home Carpet and Flooring

Shop At Home

Macias Exchange, Inc.

Shop@Home

Shop@Home Carpet & Flooring

Websites:
There are no additional web sites.

Contacts:

Lawrence McCann (Co-owner)

TJ Stephens

Other Categories:

Carpet and Rugs Retail

Carpet and Rug Installation Services

Addresses:

4070 Glenridge Drive, Chino Hills, CA, 91709

14130 Gannet Street Suite 101, Santa Fe Springs, CA, 90670

Reputation Report

Shop@Home Carpet and Flooring

Complaints and Resolutions

Other Information