Complaints for ShoppingAce.com in San Dimas, CA

P.O. Box 715
San Dimas, CA 91773 | Get Directions

(909) 374-2332

http://www.shoppingace.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company offered employment as a mystery shopper via an email, however after review of the offer they did not provide the credit information but the company attempted to collect using threats as much as $75 for early termination. The customer complained that they never agreed to the service, did not use it, and could not contact anyone at the company. In some cases, customers who signed up for the service report not receiving any employment. One customer reportedly was given an assignment to make a purchase at a major department store and was to be reimbursed for the item purchased plus $5 in earnings. The customer was not comfortable and contacted the department store and was told that they do not hire mystery shoppers and would not hire them in this fashion.

The company responds to few complaints by stating that the customer signed up and is committed to pay, at a minimum, their fee of some $20 or $30 and that in some cases if they terminated early they owe the company $75.

Complaint Closing Statistics

0 complaints against ShoppingAce.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ShoppingAce.com complaints