ShoppingAce.com ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company offered employment as a mystery shopper via an email, however after review of the offer they did not provide the credit information but the company attempted to collect using threats as much as $75 for early termination. The customer complained that they never agreed to the service, did not use it, and could not contact anyone at the company. In some cases, customers who signed up for the service report not receiving any employment. One customer reportedly was given an assignment to make a purchase at a major department store and was to be reimbursed for the item purchased plus $5 in earnings. The customer was not comfortable and contacted the department store and was told that they do not hire mystery shoppers and would not hire them in this fashion.

The company responds to few complaints by stating that the customer signed up and is committed to pay, at a minimum, their fee of some $20 or $30 and that in some cases if they terminated early they owe the company $75.

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Complaint Closing Statistics

0 complaints against ShoppingAce.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is purportedly offering training and employment for mystery shopping.

Primary Contact:	Customer Service
Business Started:	7/20/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers the opportunity to obtain certification and employment as a mystery shopper. Respondents are asked to pay $30 for the first three months and $10 a month every month thereafter. The company promises access to jobs nationwide, as well as, to receive "free stuff", such as; food, tickets, dinners, hotel rooms, and the like.

We advise against signing up for this company's services. This company sends email solicitations offering employment as a mystery shopper, but in fact does not employ anyone. The company's earnings are derived from the sale of memberships to individuals who are seeking the employment.

If any company asks you to pay in advance for employment, be suspicious. Despite any promises or guarantees to the contrary, your refund is not likely to be received.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Dan Baker

Addresses:

633 HALLOCK AVE, San Dimas, CA, 91773

Reputation Report

ShoppingAce.com

Complaints and Resolutions

Other Information