Complaints for Simply Sellular in Santa Ana, CA

P.O. Box 26950
Santa Ana, CA 92799 | Get Directions

(714) 849-7510

http://www.simplysellular.com

Contact company for business hours.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants are unhappy with having to pay a $10.00 return shipping fee to have their phones returned when the company denies their offer. Some complainants allege the company does not pay the quoted prices for phones sent to them for recycling or that they refuse to pay for phones stating they were received in poor condition or damaged. Complainants dispute this claim and allege they sent in phones that were functional and not damaged. ~~The company generally responds to complaints regarding not paying the quoted price by stating they do not accept specific brands of phones and refers to the terms listed on the website. In addition the company explains why offers are less if there are damages found and states per their terms and conditions that they do not pay for phones that are damaged. In other cases the company returns the phones.~

Complaint Closing Statistics

0 complaints against Simply Sellular closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Simply Sellular complaints