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P.O. Box 26950
Santa Ana, CA 92799
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(714) 849-7510

http://www.simplysellular.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/14/2014

If you need a phone that lasts more than 30 days do not buy from Cellular Country

They only have a 30 day return policy and have no guarantee that the phone will work past 30 days. Mine lasted 49. I feel lucky, but am out the $149 they charged me and they of course do not stand behind the products they sell. They called the condition of the phone I purchased "excellent". One would expect a phone that is of "excellent" condition to last more than 49 days. There was no water damage, no physical damage, no drops ... just normal use. Oh well, nothing they can do. They accused me of breaking it.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants are unhappy with having to pay a $10.00 return shipping fee to have their phones returned when the company denies their offer. Some complainants allege the company does not pay the quoted prices for phones sent to them for recycling or that they refuse to pay for phones stating they were received in poor condition or damaged. Complainants dispute this claim and allege they sent in phones that were functional and not damaged. ~~The company generally responds to complaints regarding not paying the quoted price by stating they do not accept specific brands of phones and refers to the terms listed on the website. In addition the company explains why offers are less if there are damages found and states per their terms and conditions that they do not pay for phones that are damaged. In other cases the company returns the phones.~

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Complaint Closing Statistics

0 complaints against Simply Sellular closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We specialize in buying used cellular phones. You can easily sell your old cell phone to us for cash. We may offer you competitive prices for used cellphones.

Primary Contact: Wesley (Manager)
Business Started: 1/12/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Doug Morgen (Partner)

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