Complaints for Slendertone Distribution, Inc. in Van Nuys, CA

P.O. Box 7028
Van Nuys, CA 91409 | Get Directions

(800) 551-2443

http://www.slendertone.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege billing disputes and difficulty obtaining refunds. Some complainants allege the company bills them the total amount for the product prior to the end of their 30-day trial. In some cases customers are billed the entire purchase price instead of in payments as advertised. Other complainants allege the company overcharges their accounts and in some cases customers incur overdraft fees that the company refuses to reimburse. Additional complaints allege unordered merchandise and the company fails to issue refunds for returned items or cancellations.~~The company generally responds to complaints by issuing refunds providing reimbursement for overdraft fees processing returns and agreeing to cease future billings.

Complaint Closing Statistics

0 complaints against Slendertone Distribution, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Slendertone Distribution, Inc. complaints