Slendertone Distribution, Inc. ratings, reviews and complaints - Weight Control Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege billing disputes and difficulty obtaining refunds. Some complainants allege the company bills them the total amount for the product prior to the end of their 30-day trial. In some cases customers are billed the entire purchase price instead of in payments as advertised. Other complainants allege the company overcharges their accounts and in some cases customers incur overdraft fees that the company refuses to reimburse. Additional complaints allege unordered merchandise and the company fails to issue refunds for returned items or cancellations.~~The company generally responds to complaints by issuing refunds providing reimbursement for overdraft fees processing returns and agreeing to cease future billings.

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Complaint Closing Statistics

0 complaints against Slendertone Distribution, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Slendertone Distribution, Inc. provides toning products for women and men.

Primary Contact:	Debbie Pilling (Distribution Operations Manager)
Business Started:	3/11/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.slendertoneusa.com

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 5179, Hoboken, NJ, 07030

Reputation Report

Slendertone Distribution, Inc.

Complaints and Resolutions

Other Information