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Smart & Final Stores, LLC. complaints

P.O. Box 2377, GMF
Los Angeles, CA 90051
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(800) 894-0511

http://www.smartandfinal.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Smart & Final Stores, LLC. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Smart & Final Stores, LLC.

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6/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/15/2025

In February, went right before the store closed, I notice a female employee gathering carts, carts were lined up in the entry, making it difficult to get into the store. I entered the store, it was not busy since it was almost closing. Went to wash my hands, and then got what I needed and went to the line to check out. An employee and a plain clothed man walk towards me, while I was standing inline she stops ( the woman that was bringing in the carts) the man walked up to me stating "we observed you with a cart, where is it now" he asked if he could look in my purse, I said sure, he said Ok, I asked for a copy of the tape since it was on camera, he did not say anything so I said call the police, I kept asking what is going on. I asked for the supervisor. The cashier told me that the lady bringing in the carts in is the supervisor. Turns out the man is not an employee, he was a customer. They allowed him to come up to me and check my purse. I asked for the number for the manager, they gave me the number to waste management. I gave them my name and number, they never called me. The supervisor told me she had never seen me before, I asked her if she sees everyone in the store. She said I had a "vibe" about me, I told her she did too! Resolution Sought what was the reason for this treatment-

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

On February 24 at 3:30 pm or about 4:00 pm I was shopping at smart & final store located on Redondo and 6th St. in the city of Long Beach while shopping I was approached by a store employee asking me about what I was doing in the store I told her I was shopping. She then said she would have to asking me to leave the store for no apparent reason saying she could check the camera as if I had commented a crime. I told her I had not did anything wrong and would be making a complaint, she said she didn't care. Resolution Sought Talk to the employee about the harassment of customer's thank you.

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