Smart & Final Stores, LLC.

Poor customer service!!

Went into the store on Diablo Rd. in Danville, CA, 94526 to return a jar of First Street Peanut Butter, which was purchased about 2 weeks ago. Before I opened it, I noticed that it was dated Dec. 2023 and had expired, so left it unopened and decided to return it for a replacement. The store refused to take it back without a receipt. Clearly, I do not keep receipts for groceries, since I buy them to eat and do not plan on returning the food. The cashier referred me to someone I believe was the manager, though I neglected to get her name. When she flatly refused to allow me to return the item and replace it with another jar of Peanut Butter, I was totally speechless. Her rudeness was INEXCUSABLE!! I am a frequent customer of that S & F store, but now feel reluctant to shop there, for fear of a problem. It is certainly not the small amount of money spent, but totally the principle of VERY POOR CUSTOMER SERVICE. Your employees need some extra training in how to treat people properly. Teach employees how to treat their customers with the respect they deserve and do the right thing, in this kind of situation. I do feel some type of compensation should be offered, for the stress I was forced to endure.

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