Complaints for Smart Inventions, Inc. in Paramount, CA

6319 East Alondra Blvd
Paramount, CA 90723 | Get Directions

(562) 272-1416

http://www.smartinventions.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege their payment information is shared or sold to other companies without permission resulting in unauthorized charges or debits to credit cards or bank accounts. Other customers allege the company fails to deliver orders ships orders unsolicited and fails to resolve billing disputes. Some customers complain of difficulty contacting the company and obtaining refunds.~~The company responds to most complaints by denying responsibility for the unauthorized transactions. In other cases the company provides refunds or agrees to refund if products are returned. In a few cases the company denied giving out customers information to other companies. In several cases the companys' response did not adequately address the complainants allegations.

Complaint Closing Statistics

0 complaints against Smart Inventions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Smart Inventions, Inc. complaints