Smart Inventions, Inc. ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege their payment information is shared or sold to other companies without permission resulting in unauthorized charges or debits to credit cards or bank accounts. Other customers allege the company fails to deliver orders ships orders unsolicited and fails to resolve billing disputes. Some customers complain of difficulty contacting the company and obtaining refunds.~~The company responds to most complaints by denying responsibility for the unauthorized transactions. In other cases the company provides refunds or agrees to refund if products are returned. In a few cases the company denied giving out customers information to other companies. In several cases the companys' response did not adequately address the complainants allegations.

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Complaint Closing Statistics

0 complaints against Smart Inventions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing shopping services through television, internet, and mail order.

Primary Contact:	Maria Diaz (Customer Service Supervisor)
Business Started:	8/1/1991
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule requires companies to ship orders by mail within 30 days. If the seller cannot ship within the 30 day period they are required to send written notice advising the buyer of the delay and giving the option to wait or have their money refunded within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

smartinventions.com

Smart Inventions

T V Products Fullfillment Inc.

Smart Living Inc.

Websites:
There are no additional web sites.

Contacts:

Jon Nokes (Partner)

Peter Bretingler (General Production Manager)

Darby Nokes (Partner)

Other Categories:

Mail-Order and Catalogs Retail

General Merchandise Retail By Infomercials

Addresses:

6319 East Alondra Blvd., Paramount, CA, 90723

Reputation Report

Smart Inventions, Inc.

Complaints and Resolutions

Other Information