(502) 326-4141
http://www.smashburger.com
Customer Rating
based on 1 review.
Ratings Breakdown
Select Your Rating
Choose the number of stars (by rolling over them) and then click (3 stars default)
Tell Us What You Think!
125 characters remaining | 125 total characters allowed
3000 characters remaining | 3000 total characters allowed
Showing 1 recent review for Smashburger
Most Recent Oldest
Posted on 4/13/2020
I would like the business to acknowledge their manager's inappropriate response to their customer.
We had the worst experience at the Smashburger at 9409 Shelbyville Road in Louisville, KY. Using Door Dash for social distancing, our order was delivered completely wrong. We spent $75 for this meal and couldn't eat half of it! It had another customer's meal and four orders of the regular fries instead of sweet potato fries. When I called Smashburger, their manager was extremely rude over the phone. She was unprofessional and did not offer any solutions except to contact Door Dash. She hang up the phone on me! I called back and explained that I did not appreciate her unprofessional behavior. Not only was our order incorrect, the conversation was upsetting to me as a mother of three young children. They witnessed me almost to tears while talking to this manager. She said that they are "short staffed" and that she "doesn't have a general manager to contact about this order". In addition, my children did not get fed enough because of their inaccurate meals. I would like them to provide training, include customer care skills and teach their employees how to respectfully offer solutions. They might also want to hire enough competent workers to meet the needs of their customers.
Was this Review…? Helpful (0)
Flag This Review Send Message
Flag Inappropriate Content
You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Explain why you feel it is inappropriate:
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile