Complaints for Soft Water 4 Less in Corona, CA

6780 Pebble Canyon Court
Corona, CA 92880 | Get Directions

(909) 561-7181

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company collected money in advance to pay for equipment and installation of water softening systems, but failed to return to install systems. Recent complainants report that the company changed all phone numbers, or they were otherwise unable to reach the company. Some customers complain they gave the company as much as $1500, and now have no way to contact the company or it's owner Brian Garcia.

The company responded to a few complaints by advising customers that he needed additional time due to a business cash flow problem relating to non-payment by existing customers.

Complaint Closing Statistics

0 complaints against Soft Water 4 Less closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Soft Water 4 Less complaints