Complaints for Solcool One, LLC in Redlands, CA

525 Amigos Drive, Suite 5
Redlands, CA 92373 | Get Directions

(909) 747-0300

http://www.solcool.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, and inability to obtain refunds. Customers complain they pay the company in advance for solar air conditioning units that are never delivered. Some companies who purchased the units report they are still waiting after 18 months, have not received refunds, and the company refuses to communicate with them.

The company responded to one early complaint by issuing a refund. Other recent complaints were not addressed.

Complaint Closing Statistics

0 complaints against Solcool One, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Solcool One, LLC complaints