Solcool One, LLC ratings, reviews and complaints - Solar Energy Equipment and System Dealers Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, and inability to obtain refunds. Customers complain they pay the company in advance for solar air conditioning units that are never delivered. Some companies who purchased the units report they are still waiting after 18 months, have not received refunds, and the company refuses to communicate with them.

The company responded to one early complaint by issuing a refund. Other recent complaints were not addressed.

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Complaint Closing Statistics

0 complaints against Solcool One, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sell solar air conditioning units.

Primary Contact:	Mark Walsh (Owner)
Business Started:	1/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company purports to sell an eco-friendly solar powered air conditioner. Website ads for this company tout unrealistic energy consumption figures, such as "greater than 75% savings in energy consumption compared to most 13 SEER air conditioning products on the market (983 EER*), in the 2-3 ton range. Plus, the SolCool system offers many benefits not available with conventional cooling systems."

We urge caution. Beware of any product that claims to perform miracles in relation to environmental impact, especially where you not only have to buy the product but also into the business. There may be glowing testimonials from "experts" and the lure of big profits to boot. Complaints for this company indicate that products sold by this company may still be in a developmental stage, and not readily available for purchase.

Beware of unverifiable claims of enormous energy efficiency, or unrealistic claims that they are the next big thing. Some companies even claim that despite having not produced any revenue, are purported to have a new technology that will allow it to dominate the energy marketplace. Don't buy in to products that are only in the development stages or that claim “working prototypes” but have no actual products on the market.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Securus

Sol Cool One LLC

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1881 East Commercenter Suite 216, San Bernardino, CA, 92408

Reputation Report

Solcool One, LLC

Complaints and Resolutions

Other Information