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Sophia Fiori Jewelry complaints

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910 North Amelia Avenue 2nd Floor
San Dimas, CA 91773 | Get Directions

(909) 394-5803

http://www.sophiafiori.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sophia Fiori Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sophia Fiori Jewelry

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11/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

10/5/2021

1. We purchased a Sophia Fiori Blue Diamond ring (Style #R13858, SKU #1577130) on a Norwegian Cruise on 3/6/2020 for the price of $10,000 2. The price was listed at over $20,000 3. We discussed the purchase for most of the cruise with your employee and "Diamond Specialist" Armando Alfie who assured us that the value we were getting from this ring was outstanding 4. On September 28th we had the ring appraised by a qualified appraiser for purposes of adding it to our insurance 5. The appraisal came back with a value of $6,730 6. The appraiser was unable to appraise the ring for the purchase price based on its composition, so they went to your website to make sure they were comparing apples to apples and found: 1. The Sophia Fiori website is selling the EXACT SAME RING Styl and SKU identical) at $6,730. 2. To add insult to injury, the appraiser called Sophia Fiori and were given a 10 off coupon for additional savings Bait and Switch: 1. When we were shown the ring on the ship the center stone was 1.2ct (just as it states on the Sophia Fiori website). 2. Appraiser determined the center diamond to be 1.01ct which is stated on appraisal 3. Sophia Fiori made the "bait & switch" with our ring. We deceived on value, and the ring is not what it was advertised to be at the time of the sale, nor what it is shown to be on the Sophia Fiori website. Sophia Fiori Link to this ring: https://sophiafiori.com/shop/14k-white-gold-round-cut-blue-diamond-venus-ring-2-5 Resolution Sought Refund my purchase price in exchange for the merchandise.

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