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Sophia Fiori Jewelry

745 inquiries |
Jewelry Retail

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910 North Amelia Avenue 2nd Floor
San Dimas, CA 91773 | Get Directions

(909) 394-5803

http://www.sophiafiori.com

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/21/2022 Helen B.

Awful company. Poor quality jewellery and terrible customer service

I bought a very expensive ring on Royal Caribbean's Explorer or the Seas. At the time of deposit I was told I was buying a blue diamond ring. At time of purchase I was told it was sapphire. They apologized for the mistake and explained the price meant it could not possibly be blue diamond. Since buying the ring three of the sapphire stones have fallen out. They made me get a local repair and refuse to refund the price of the repair despite being under their lifetime guarantee. Shocking quality of Jewellery and customer care. I'm now let with a worthless ring or I pay £100 each time another stone falls out.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sophia Fiori Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Elba Jewelry Services is a family owned and operated fine jewelry business with over 30 years of experience and is committed to excellence and superior customer service.

Primary Contact:	MaryBeth Pimpare (Customer Service Manager)
Business Started:	4/29/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Venetian Jewelers, Inc.

Elba Jewelry Services LC

Venetian Jewelers

Websites:

http://www.venetianjewelers.com

Contacts:
There are no additional contacts.

Other Categories:

Jewelry Wholesale

Jewelry Repair

Jewelry Manufacturers

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