Complaints for South West Services in Huntington Beach, CA

17011 Beach Blvd. Suite #900
Huntington Beach, CA 92647 | Get Directions

(866) 725-5218

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company requires an advance deposit equal to 10% of the loan amount. Customers claim they are sending up to $1000 in advance as a deposit to obtain a loan. However, loans are not being provided. Some customers state they cannot reach the company to find out about their loans and others state the phone numbers are disconnected. The company failed to respond to any complaints presented by the bureau.

Complaint Closing Statistics

0 complaints against South West Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

South West Services complaints