South West Services ratings, reviews and complaints - Advance Fee Loan Company

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company requires an advance deposit equal to 10% of the loan amount. Customers claim they are sending up to $1000 in advance as a deposit to obtain a loan. However, loans are not being provided. Some customers state they cannot reach the company to find out about their loans and others state the phone numbers are disconnected. The company failed to respond to any complaints presented by the bureau.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against South West Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan services for an advance fee.

Primary Contact:	Timothy Harris (CEO)
Business Started:	N/A
Social:

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Licensing

California law requires that companies advertising or offering to improve your credit record, history, or rating must be registered with the Attorney General's Office as a Credit Services Organization and post a $100,000 bond.

To verify registration and bonding, contact the Office of the Attorney General by writing to; DOJ. Attn. Public Inquiry Unit, P.O. Box 944255, Sacramento, CA. 94244, by calling (916) 322-3360, faxing (916) 323-5341, or visit their website at www.oag.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We believe this company may be required to post a $100,000 bond and register with the California Attorney General's Office as a Credit Services Organization. Companies advertising the availability of loans, or offering to procure loans or credit must be registered. Even if registered, the California Credit Services Act prohibits the practice of collecting payments before providing services.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

South West Marketing

Websites:
There are no additional web sites.

Contacts:

Doug Brown (Contact)

Other Categories:

Loan Brokers

Addresses:

1700 Beach Blvd. Suite #900, Huntington Beach, CA, 92645

17000 Beach Blvd. #900, Huntington Beach, CA, 92647

Reputation Report

South West Services

Complaints and Resolutions

Other Information