Complaints for Soyo Group, Inc. in Ontario, CA

1290 East Elm Street
Ontario, CA 91761 | Get Directions

(909) 292-2500

http://www.soyogroup.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to send rebate checks for qualified purchases. A few complainants allege difficulty obtaining a return authorization number, dissatisfaction with the repairs or failure to honor the warranty on defective merchandise.

The company responds to some complaints by issuing rebate checks, indicating rebate checks are ready to be sent, or stating they will check with the accounting department and if the check has not been cashed, a replacement will be issued. The company responds to other complaints by asking consumers to contact their rebate department for further assistance or instructions on how to resubmit the rebate request or providing dates rebate checks were sent and asking consumers to wait at least 60 days before contacting the rebate department for addittional assistance. The company responds to a few complaints by issuing the requested return authorization number, repairing systems, or explaining that the warranty does not cover physical damage. Some customers report not receiving the promised rebate.

Complaint Closing Statistics

0 complaints against Soyo Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Soyo Group, Inc. complaints