Soyo Group, Inc. ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to send rebate checks for qualified purchases. A few complainants allege difficulty obtaining a return authorization number, dissatisfaction with the repairs or failure to honor the warranty on defective merchandise.

The company responds to some complaints by issuing rebate checks, indicating rebate checks are ready to be sent, or stating they will check with the accounting department and if the check has not been cashed, a replacement will be issued. The company responds to other complaints by asking consumers to contact their rebate department for further assistance or instructions on how to resubmit the rebate request or providing dates rebate checks were sent and asking consumers to wait at least 60 days before contacting the rebate department for addittional assistance. The company responds to a few complaints by issuing the requested return authorization number, repairing systems, or explaining that the warranty does not cover physical damage. Some customers report not receiving the promised rebate.

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Complaint Closing Statistics

0 complaints against Soyo Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a manufacturer of electronics and offers rebates.

Primary Contact:	Yvonne Kao (Customer Complaints)
Business Started:	7/22/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When purchasing a product that offers a rebate, we encourage consumers to follow the instructions on the rebate form and enclose all required documentation in the envelope when filing. The documentation required generally includes the original sales receipt, UPC code, rebate slip, and the customer’s name, address and telephone number. In most cases, this paperwork must be sent to the manufacturer or retailer within 30 days of the purchase. We also suggest you make a copy of all paperwork to be mailed. It's probably the only record you will have of the transaction if anything goes wrong. Contact the company if the rebate doesn’t arrive within the time promised. Consumers do not have to tolerate rebates that never arrive or arrive far later than promised. By law, companies are required to send rebates within the time frame promised, or if no time is specified, within 30 days.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Soyo Rebate Center #1091

Soyo (Special Care Customer Services Dept)

Soyo

Verify Rebate

Soyo, Inc.

Websites:
There are no additional web sites.

Contacts:

Eric Strasser (CEO)