Complaints for Spa De Soleil, Inc. in Sun Valley, CA

10443 Arminta Street
Sun Valley, CA 91352 | Get Directions

(818) 504-3200

http://www.spadesoleil.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege defective merchandise, and difficulties with requests for refunds or exchanges. Some customers complain their merchandise is delivered in defective condition, or ceases to function properly a short time after arrival. Several complainants report difficulty contacting the company to obtain RMA numbers for returns. Others report the company refused returned items sent via UPS service, claiming merchandise arrived damaged. A few complain the company fails to honor their warranties.

The company responds to most complaints by exchanging defective merchandise, issuing credits, and the customer as the shipper must file a claim for damages to cover the cost of the item, and claim non-responsibility. In cases where returned items were refused by the company, the company contends that the customer, as the shipper of the item, must file a claim for damages. The company agrees to send parts or perform repairs on most warranty issues, however, some warranty claims were refused due to customers having exceeded the standard warranty period.

Complaint Closing Statistics

0 complaints against Spa De Soleil, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Spa De Soleil, Inc. complaints