Spa De Soleil, Inc. ratings, reviews and complaints - Skin Care Products Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege defective merchandise, and difficulties with requests for refunds or exchanges. Some customers complain their merchandise is delivered in defective condition, or ceases to function properly a short time after arrival. Several complainants report difficulty contacting the company to obtain RMA numbers for returns. Others report the company refused returned items sent via UPS service, claiming merchandise arrived damaged. A few complain the company fails to honor their warranties.

The company responds to most complaints by exchanging defective merchandise, issuing credits, and the customer as the shipper must file a claim for damages to cover the cost of the item, and claim non-responsibility. In cases where returned items were refused by the company, the company contends that the customer, as the shipper of the item, must file a claim for damages. The company agrees to send parts or perform repairs on most warranty issues, however, some warranty claims were refused due to customers having exceeded the standard warranty period.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Spa De Soleil, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our business was established in 1989 and produces a wide range of health and beauty aids, cosmetics and toiletries. We offer a wide range of skin care products, organic, natural, and paraben-free skin care.

Primary Contact:	Jennifer (Marketing Director)
Business Started:	2/17/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Spa Manufacturer

Websites:

http://www.homespacollection.com/

Contacts:

Rena Revivo (President)

Customer Service

Other Categories:

Mail-Order and Catalogs Retail

Reputation Report

Spa De Soleil, Inc.

Complaints and Resolutions

Other Information