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Spectrum Center complaints

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333 East Trade Street
Charlotte, NC 28202 | Get Directions

(704) 688-9000

http://www.spectrumcentercharl...

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Total Amount in Dispute:
$675.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Spectrum Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Spectrum Center

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2/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $675.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

It was my brothers birthday and future was in town we both love future so we decided to go and invite all of our brothers sister and girlfriends to come out with us to help him celebrate .. we get in the arena and there are people already sitting in our seats so to avoid confrontation, we just decided to stand down near the rail, out of the way even thou we weren't sitting down, we could still enjoy the show. But the security lady said we couldn't stand there so we asked her to remove them from our seats but she refused. So I told her we would just stand here because I know how my black ppl get and I didn't want any confrontation. So she decided to get someone else to get us to move the ppl out of our seats… I showed him my tickets and he went to move the people out of our seats but I guess they still refused .. next thing you know security was telling us we had to leave when I paid good money to see the show why were we the ones being kicked out ? It made absolutely no sense .. since they couldn't get the people to move out of our seats we have to leave ? That's crazy Resolution Sought Give me a full refund I wasted my money they made us miss the show .. we were perfectly fine standing down by the rail, out of the way but they had to make it a big deal but not a big enough deal to get the people out of our seats .. I want a full refund I spent 650.00 for nothing but to have my brother brithday night ruined

Company Response

2/13/2023

Company states; Pease be advised that we have reached out to Mr. Crosby to speak with him directly in order to try and resolve his claim. However, as of today, we have yet to hear back from him. Thank you, Senior Manager of Guest Experience

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