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Spicy Lingerie, Inc. complaints

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1705 East Grevillea Court
Ontario, CA 91761 | Get Directions

http://www.spicylingerie.com

Customer Service: Mon-Fri 9am-5pm Pacific Standard Time
Online Shopping: 24/7!

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Total Amount in Dispute:
$116.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the company failed to deliver ordered merchandise within the stated delivery time if it was delivered at all despite charging the customer for the merchandise. Some customers said that they received the wrong merchandise did not receive part of their order or the merchandise was defective. Most state that they company does not return telephone messages or answer the phone during normal business hours and that the company voicemail is generally full. Further they report that emails generally go unreturned and cancellation or refund requests are unanswered but in some cases they receive non-existent tracking numbers automated replies which are not specific to their question or confusing emails that do not respond to their concerns.

Complaint Closing Statistics

1 complaints against Spicy Lingerie, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Spicy Lingerie, Inc.

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $116.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

This company offers priority or next day shipping for an additional which I paid for priority 2 to 3 day shipping. The items I purchased have yet to be shipped from this company after 6 business days. When I inquire about why my order has not been shipped the response I get is that my order is expected to ship in 1-2 days and that I will receive a tracking email soon. Every 2 days I have inquired about this tracking and my items are "still at the warehouse preparing to ship" . My issue with this is their website claims all in stocks items shop within 7 to 10 days. So I paid for priority shipping and I'm not receiving that accommodation. I have requested a refund twice and I am still receiving the same "your order is set to ship in 1 -2 days. " The next email I got said if they can find order in the warehouse they will cancel it. This company is charging for a shipping service they are not abiding by. Over charging for my business is unacceptable. Then to be told that basically I will get my items when they are ready to send them. Standard shipping from CA takes 2 sometimes 3 days so this is beyond ridiculous. Resolution Sought Refund my account immediately. Stop offering expedited shipping if you are not going to follow through. Definitely stop charging for a service you are not providing.

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