Spicy Lingerie, Inc. ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Total Amount in Dispute:
$116.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the company failed to deliver ordered merchandise within the stated delivery time if it was delivered at all despite charging the customer for the merchandise. Some customers said that they received the wrong merchandise did not receive part of their order or the merchandise was defective. Most state that they company does not return telephone messages or answer the phone during normal business hours and that the company voicemail is generally full. Further they report that emails generally go unreturned and cancellation or refund requests are unanswered but in some cases they receive non-existent tracking numbers automated replies which are not specific to their question or confusing emails that do not respond to their concerns.

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Complaint Closing Statistics

1 complaints against Spicy Lingerie, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Shop for Sexy Lingerie, Plus Size Lingerie, Huge Selections of Sexy Costumes ,Variety of Party Costumes,Sexy Halloween Costumes, Leather and Vinyl Lingerie.

Primary Contact:	Hui-Ju Cheng (President)
Business Started:	4/6/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Lauren Dorough (Customer Service Representative)

Returns Department (Customer Service Representative)

General Delivery

Marina Medina (Supervisor)