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Splash Foaming Cleaner complaints

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6507 Harney Road
Tampa, FL 33610-9595 | Get Directions

(844) 812-2490

http://www.splashfoam.com

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Total Amount in Dispute:
$195.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Splash Foaming Cleaner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Splash Foaming Cleaner

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2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $154.90 Amount Settled: $0.00

Customer Complaint

2/2/2024

UPDATE 2/2/24: Update they gave me some… I'm still out shipping and return shipping $8.99 + $19.05 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Order product, product did not work. Contacted company returned product and paid out of my own pocket, been 5 months and no return. Splash Foaming Cleaner, 30 N Gould St Sheridan, WY 82801 Ste 11834, United States Resolution Sought Give me back my money in full plus the return shipping of $19.05

7/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I had placed an order for the product over 2 weeks ago, they said the order went thru dhl in Florida. I call again today and she Jenna says they are placing as a priority. I should see the package in a week. I'm thinking this company is a flam company. Resolution Sought Quit giving me the runaround.

Company Response

7/12/2024

Company states; Hi William, We can't seem to find any orders that correspond to with the name included on this document. Would you mind sending us your order number, email address, phone number, and as well as the date of the order? Best, Customer Service Representative

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