(844) 812-2490
http://www.splashfoam.com
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Showing 1 recent review for Splash Foaming Cleaner
Most Recent Oldest
Posted on 3/21/2025
Just inform the public the product does not perform as advertised, it's way over-priced for its limited use, and good luck with trying to return it.
I ordered the Splash toilet bowl cleaner on 03/03/2025 for the specific reason of cleaning hard-water/iron residue line in my toilet bowls, based on their on-line advertising. I received the product about a week ago and used it for the first time this morning. To say I was disappointed is putting it mildly. It didn't even perform as well as my Lysol toilet bowl cleaner I purchase at the super market. I called them, registered my complaint and asked how to return the item for a refund. First I was put on a lengthy hold and then I was told to mix it with vinegar, make a paste, apply it to the area, blah blah blah. I told their representative I wasn't going to go to that much trouble, that it wasn't worth that to me, and just tell me how to return the product for a refund. She then began to tell me I had to use their original packaging, pay the shipping costs and an additional $8.95, at which time I told her to forget it, they were a scam and I was going to report them to "someone." So, I'm reporting great dissatisfaction with the Splash toilet bowl cleaner and even greater dissatisfaction with their customer service department and return procedure.
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Business responded on 3/25/2025
Hi Nancy, Thank you for reaching out and sharing your feedback. We sincerely apologize for the disappointment you've experienced with our Splash Foaming Cleaner and the unsatisfactory interaction you had with our customer service team. We truly understand your frustration and regret that we did not meet your expectations. We want to clarify that hard water stains and iron residue lines can sometimes be particularly challenging to remove. While our cleaner has been effective for many customers, it may take multiple applications to see noticeable results, especially in cases of persistent buildup. To maintain a clean toilet and prevent further stains, we recommend using the Splash Foaming Cleaner regularly. Regarding the return process, we strive to be as transparent as possible about any associated fees, including restocking and shipping costs, which are outlined on our website. However, we understand your frustration and, as a gesture of goodwill, would like to offer a full refund for your purchase. Unfortunately, we were unable to locate an order under your name, Nancy L. To assist you further, please contact us at [email protected] or call us at 1-844-812-2490 with your order details, and we will ensure your refund is processed promptly. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback and will use it to improve our product and service.
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