Complaints for Sportsman Steel Gun Safe Company in Long Beach, CA

6311 Paramount Blvd.
Long Beach, CA 90805 | Get Directions

(800) 266-7150

http://www.sportsmansteelsafes...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege non-delivery delays in receiving orders and dissatisfaction with product quality. Some complainants report safes were damaged in shipping with dents scratches and loose parts. Other customers were dissatisfied alleging safes were not made to their specifications as agreed.~~The company responds to some complaints by shipping new merchandise offering discounts repairing the product at no charge or sending parts. The company gave explanations that damages occurred during shipping and were not shipped out by the company in these conditions. The company responded to complaints regarding delays by offering products free of charge or explaining they were behind schedule due to increased sales.

Complaint Closing Statistics

0 complaints against Sportsman Steel Gun Safe Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sportsman Steel Gun Safe Company complaints