Sportsman Steel Gun Safe Company ratings, reviews and complaints - Gun Safes Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege non-delivery delays in receiving orders and dissatisfaction with product quality. Some complainants report safes were damaged in shipping with dents scratches and loose parts. Other customers were dissatisfied alleging safes were not made to their specifications as agreed.~~The company responds to some complaints by shipping new merchandise offering discounts repairing the product at no charge or sending parts. The company gave explanations that damages occurred during shipping and were not shipped out by the company in these conditions. The company responded to complaints regarding delays by offering products free of charge or explaining they were behind schedule due to increased sales.

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Complaint Closing Statistics

0 complaints against Sportsman Steel Gun Safe Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sportsman Steel Gun Safe Company sells thick steel-bodied gun safes at factory direct prices. All products come with a limited lifetime guarantee. Break-in warranties are also available for a fee.

Primary Contact:	Customer Service
Business Started:	1/1/1979
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sportsman Steel Safe Company

Pentagon Safe Co.

Websites:

Contacts:

Mike

Kevin Hand (Vice President)

Other Categories:

Hardware Retail Stores

Safe and Vaults Retail

Reputation Report

Sportsman Steel Gun Safe Company

Complaints and Resolutions

Other Information