Complaints for Square One Entertainment in Chino, CA

5521 Schaefer Avenue
Chino, CA 91710 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after ordering one video, the company sends additional videos and charges credit cards or debits accounts for the additional videos without authorization. Some complainants state they specifically told the company at the time of the original order they were not interested in any other offers the company may have. Other complainants state the company misrepresents the price of DVD's by charging a higher price than advertised. Many complainants allege difficulty contacting customer service to cancel future orders. The company responded to one complaint by offering a refund and to another by stating the complaint was resolved without giving any further explananations. One complaint is closed as unresolved meaning the customer is not satisfied with the company's response. This customer did not receive reimbursement for overdraft fees caused by their unauthorized debits. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Square One Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Square One Entertainment complaints