Square One Entertainment ratings, reviews and complaints - Music Retail Store

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after ordering one video, the company sends additional videos and charges credit cards or debits accounts for the additional videos without authorization. Some complainants state they specifically told the company at the time of the original order they were not interested in any other offers the company may have. Other complainants state the company misrepresents the price of DVD's by charging a higher price than advertised. Many complainants allege difficulty contacting customer service to cancel future orders. The company responded to one complaint by offering a refund and to another by stating the complaint was resolved without giving any further explananations. One complaint is closed as unresolved meaning the customer is not satisfied with the company's response. This customer did not receive reimbursement for overdraft fees caused by their unauthorized debits. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Square One Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling DVD's.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company uses a questionalble marketing method known as negative option cancellation. With this method, products and services are sent to consumers unsolicited, and unauthorized charges apear on credit cards or bank statements. Usually, materials sent with the product or service will allow a specified time period for cancellation adn return without penalty or obligation. However, many overlook the advisory, and are unaware of the charge until their next monthly credit card or bank statement. In some cases, consumers find they are unable to contact the company to arrange for returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute any unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Reputation Report

Square One Entertainment

Complaints and Resolutions

Other Information